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Understand the Terms That Cover Your Account

vm456 sets out its legal conditions clearly so you know exactly what applies to your account, your data, and your activity on the platform. Access and eligibility depend on local law and are available only where permitted in your region.

Account Terms ApplyIndonesia-Eligible RegionsDANA, OVO, GoPay ContextData Rights CoveredPolicy Contact Available
vm456 Understand the Terms That Cover Your Account
HOW WE HANDLE POLICY

Data, Cookies, Security and Your Rights

We handle account data, cookies and security settings through a consistent internal process. Here is what that looks like in practice across the four areas that matter most to you.

Data Handling

Your personal details and wallet identifiers — whether linked to DANA, OVO, or GoPay — are stored under access controls. We do not sell account data to third parties under any commercial arrangement.

Cookies and Session Tracking

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. You can adjust cookie permissions through your browser settings at any time.

Account Security Practices

Each login triggers an OTP verification step sent to your registered mobile number. We do not store raw payment credentials — only tokenised wallet references assigned by DANA, OVO, or GoPay.

Retention and Deletion Requests

We retain account and transaction records for the period required under applicable law in eligible regions. To request a review or deletion of your data, contact the policy desk by email with your account ID.

LEGAL CONTACT PATHS

Reach Us on Legal or Policy Questions

If you have a specific legal question about your account, a data request, or a policy concern, our support team handles these through the channels below. We respond to formal policy queries separately from general account help — flag the subject clearly so it reaches the right team without delay.

Live Chat Support Open the chat window from your account dashboard. Flag your message as a legal or policy matter so it routes correctly and avoids general queue delays.
Email Policy Desk Send formal legal requests, data access queries or account-condition questions by email. Include your registered account ID for faster verification by our policy team.
Account Help Centre The Help Centre covers terms interpretation, wallet-linked account questions for DANA, OVO and GoPay, and step-by-step guidance on submitting a formal policy request.

Common Legal Questions About Your Account

These are the legal and policy questions we see most often. Each answer reflects how vm456 actually handles the matter — not a general policy template.

Yes, where local law in your region permits access. Eligibility depends entirely on applicable local law — you are responsible for confirming access is lawful in your location before using the account.

We collect tokenised wallet references and transaction identifiers assigned by each payment rail. We do not store your e-wallet PIN or raw account credentials at any point during a deposit or withdrawal.

Send a written request to our policy email desk with your registered account ID. We process formal data requests separately from general support tickets and respond within the timeframe required by applicable law.

You can submit a deletion request through the email policy desk. We will retain only what local law requires us to keep — typically transaction records for a defined statutory period — and confirm the rest has been removed.

We may suspend or close the account and withhold pending transactions where a breach is confirmed. You will be notified through your registered contact details, and you may dispute the decision via the support channels.

The same conditions apply across all eligible Indonesia regions, including Jakarta and Surabaya. Where local law restricts access in a specific area, that restriction takes precedence over any other provision in these terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.